Frequently Asked Questions (FAQ)

Select the Login / Register menu, then register using your active email address and phone number.

A verification link will be sent to your email.

Yes. However, with an account you can track orders, save shipping addresses, and join our membership rewards program.

Use the Forgot Password link on the login page.

We will send a reset link to your registered email address.

Yes, Nutrimax products hold official distribution licenses from BPOM RI and are manufactured in accordance with strict quality standards to ensure safety.

Nutrimax sources high-grade raw ingredients from trusted global suppliers, including clinically studied branded ingredients with international certifications.

You can use our Know Your Needs assessment to receive personalized supplement recommendations tailored to your lifestyle and health goals, or consult with our team directly.

Most Nutrimax supplements are formulated for daily nutritional support and are safe when consumed according to the usage instructions on the package.

No, Nutrimax products are dietary food supplements and can be purchased freely without a prescription.

All Nutrimax products are registered with BPOM. The registration number is listed on packaging and product detail pages.

Safe when consumed according to dosage instructions on packaging.

Consult your doctor if you have specific conditions or treatments.

Select a product, choose the quantity, click Add to Cart, then proceed to Checkout to complete payment.

Bank transfer, virtual accounts, e-wallets (GoPay, OVO, ShopeePay), and credit cards via integrated payment gateways.

Estimated 1-2 business days after payment verification.

For outside Jabodetabek, 2-4 business days depending on location.

Returns are accepted if the product is damaged upon delivery.

Contact CS within 3x24 hours with photos and order number.

Enter the voucher code at Checkout before making payment. Discounts will apply automatically if terms are met.