Shipping Information

Shipping Information

Delivery Process

Safe, Fast, and Reliable Shipping

Nutrimax is dedicated to delivering a seamless shopping experience directly to your doorstep. All orders are processed following strict operational standards, securely packaged, and dispatched via trusted national logistics partners across Indonesia.

1. Order Confirmation

Once your payment is verified, you will receive an email confirmation containing your order number and transaction summary.

2. Payment Verification & Packing

Virtual account, credit card, and e-wallet payments are confirmed automatically. Orders are carefully inspected, packed, and labeled within 1–2 business days.

3. Shipping & Delivery Estimate

Estimated delivery is 1–2 business days from the nearest regional fulfillment center, or dispatched from our central warehouse in Jakarta/Surabaya.

4. Logistics Partners

We collaborate with top-tier courier partners including JNE, J&T Express, SiCepat, AnterAja, Ninja Xpress, POS Indonesia, Lion Parcel, and TIKI.

5. Operating Hours & Cut-Off

Orders placed before 14:00 WIB (Mon–Fri) are processed on the same day.

Order Tracking

Tracking Your Order

You can check your order status through My Orders page, order confirmation email, or using the tracking number directly on the courier website.

Address Changes

Shipping addresses can only be modified before warehouse processing begins. Once handed over to the courier, destination details cannot be altered.

Failed Delivery

Failed Deliveries

Deliveries may fail due to incomplete address details, unreachable phone numbers, or recipient absence.

Damaged or Lost Packages

If your package arrives damaged, leaked, or incomplete, please contact Nutrimax Customer Service within 2 × 24 hours of delivery with your order number, photos, and an unboxing video.

Unboxing Video Policy

To expedite claim verification, please record an uninterrupted video showing the sealed package and shipping label before opening.

Other Policies

Office & Apartment Deliveries

Please include complete building name, tower, floor, unit number, and an active recipient phone number.

Remote Areas

Deliveries to remote locations may require additional transit time depending on courier network coverage.

Frequently Asked Questions

Orders are dispatched after payment verification and warehouse packing are completed, typically within 1–2 business days.

Tracking numbers are emailed once dispatched and can also be checked anytime on your My Orders page.

Tracking updates depend on courier system scans and may take several hours to synchronize.

Available courier options for your destination address will be presented during checkout.

Yes, we ship to all regions across Indonesia within our logistics partners coverage networks.

Please contact Customer Service with your order and tracking number so our logistics team can investigate.

Orders already handed to couriers cannot be canceled. Please refer to our return policy once received.